FAQs
You can sign up and access your account immediately upon verifying your email address. You are then free to use the software in full for 14 days. If you cancel within 14 days of signing up, or don’t enter your payment details before the 5 days of expiration, your account will be closed and you won’t be charged a thing. If you do decide to pay, you can still choose to cancel your account in the future and you will never be charged again, but you are responsible for charges already incurred up until your cancellation. Refunds cannot be issued after your initial 14 day trial and we don’t prorate for partial months, but your data remains yours and can be downloaded from your account at any time.
You can choose any package to begin your free trial, and you can upgrade or downgrade your package at any time from the Manage Billing page. Downgrades won’t take effect until the next billing cycle, so you can experience the full software free for 14 days before deciding which plan is right for you.
At this time we only accept payments online via card payment or bank tranfer. We regret we cannot take payments over the phone, by cheque or by direct debit, as Software has a completely automated credit and debit card billing system.
Cancelling Software is very simple. You can close your account at any time, and you will never be billed again, nor will your information be passed on to any third party.
Your data will remain in your account for a period of up to 10 days from the date of your last payment. If you wish to take a longer payment vacation, you can arrange a reduced payment plan to cover storage with the support team or you can contact us directly for further information.
Upgrading is as easy as cancelling, simply navigate to your Account page and click Upgrade on the plan that suits your new requirements. However, the upgradation of the package will take around 24 hours to implicate.
Yes, you can easily raise "Ticket" from the right hand corner of AstralSMS, which will send a mail to our development team. You will receive a mail as well as the system will display the reply of our team through the same link.
AstralSMS is highly customisable, however this provision will depend upon the package selected by you. After a certain number of changes, you would have to pay alteration charges as per your requirements.
By putting your username and password and press the sign in button for logging in.
Yes, please go to the forgot password option and follow the guidelines for resetting the password.
Our Address
Please feel free to write, mail or call.
- Innovatrics Limited
- International House,
24 Holborn Viaduct,
London, England,
EC1A 2BN - +44 844 736 1962
- info@innovatrics.co.uk
Head Office
- Astral (UK) Private Limited
-
Plot No. 12 & 13,
Deendayal Nagar,
Nagpur, Maharashtra 440022 - contact@astraluk.com
